Terms of Service

Welcome to Virtual Wellness Clinic. Please read these Terms of Service ("Terms", "Agreement") carefully before using the Virtual Wellness Clinic web portal and mobile application, collectively referred to as the "Services".

By creating an account, accessing, or using the Services, you ("User", "Patient") agree to be bound by these Terms. If you do not agree to all of these Terms, you are strictly prohibited from using the Services and must terminate your account registration immediately.

1. HEALTHCARE AND TELEHEALTH DISCLAIMER

1.1 Nature of Services: The Services provide an administrative and technology platform to connect patients with independent licensed healthcare practitioners.

1.2 Clinical Decisions: Virtual Wellness Clinic does not practice medicine, prescribe medications, or interfere with the independent professional judgment of your treating practitioner. All clinical diagnoses, treatment plans, and compounding prescriptions are the sole responsibility of your licensed healthcare provider.

2. ACCOUNTS AND REGISTRATION

2.1 Mandatory Acceptance: To utilize the Services, you must complete the registration process, provide accurate demographic information, and explicitly accept these Terms of Service.

2.2 Security: You are entirely responsible for maintaining the confidentiality of your account credentials (including any Multi-Factor Authentication codes or biometric login sessions). You agree to notify us immediately of any unauthorized access to your account.

3. FEES, PAYMENT, AND NO-REFUND POLICY

3.1 Payment Authorization: By submitting an order, booking a consultation, or initiating a prescription request through the Services, you authorize Virtual Wellness Clinic (or its third-party payment processors) to charge the designated payment method for the total amount specified.

3.2 STRICT NO-REFUND POLICY: ALL TRANSACTIONS COMPLETED VIA THE SERVICES ARE FINAL. ALL FEES, CHARGES, SUBSCRIPTIONS, AND PAYMENTS FOR TELEHEALTH CONSULTATIONS, MEDICAL INTAKE ASSESSMENTS, CLINICAL REVIEWS, AND COMPOUNDED PHARMACEUTICAL ORDERS ARE STRICTLY NON-REFUNDABLE AND NON-RETURNABLE UNDER ANY CIRCUMSTANCES.

3.3 Clinical Review Non-Refundability: You explicitly acknowledge and agree that you are paying for the time, administrative processing, and clinical evaluation performed by a medical professional. A REFUND WILL NOT BE ISSUED IN THE EVENT THAT A PRACTITIONER DETERMINES, IN THEIR SOLE CLINICAL JUDGMENT, THAT YOU ARE NOT A SUITABLE CANDIDATE FOR A SPECIFIC COMPOUNDED MEDICATION OR TREATMENT PROTOCOL.

3.4 Prescription/Compounding Orders: Once a compounded prescription order has been transmitted to a compounding pharmacy partner, the order cannot be canceled, changed, returned, or refunded due to the custom-formulated nature of prescription pharmaceuticals.

3.5 Chargeback Prohibition: By accepting these Terms, you agree not to initiate a credit card dispute or chargeback with your issuing bank for any validly processed transaction. In the event of an unauthorized charge or billing error, you agree to contact client support directly to resolve the discrepancy.

4. INTELLECTUAL PROPERTY AND PLATFORM LIMITATIONS

4.1 Core Ownership: All software, interfaces, graphics, source code, data models, and underlying architecture powering the Services are the exclusive intellectual property of the platform providers. Your permitted use of the Services grants you a limited, non-transferable, revocable license for personal health management only.

4.2 Prohibited Use: You may not reverse-engineer, decompile, scrape, or attempt to extract source code from any Virtual Wellness Clinic application layers or web repositories.

5. LIMITATION OF LIABILITY AND INDEMNIFICATION

5.1 Limitation: To the maximum extent permitted by applicable law, Virtual Wellness Clinic and its affiliates, developers, or independent clinical partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the platform.

5.2 Indemnification: You agree to defend, indemnify, and hold harmless the platform owners, developers, and practitioners from and against any claims, damages, losses, or expenses resulting from your violation of these Terms or misuse of the platform.

6. GOVERNING LAW AND DISPUTE RESOLUTION

6.1 Jurisdiction: These Terms and any disputes arising directly or indirectly from your use of the Services shall be governed by, construed, and enforced in accordance with the laws of the State of Utah, without regard to conflict of law rules.

6.2 Arbitration: Any dispute arising out of this Agreement that cannot be resolved amicably shall be settled via binding individual arbitration in Salt Lake City, Utah, and you explicitly waive your right to participate in class-action lawsuits.

7. SMS / TEXT MESSAGING PROGRAM

7.1 Program Description: The Virtual Wellness Clinic SMS program sends appointment confirmations, appointment reminders, and account login security codes to patients who opt in. We do not send marketing or promotional text messages.

7.2 How to Opt In: Opting in is optional. You opt in by checking the SMS consent box in your patient portal settings and saving your profile. Consent is not a condition of receiving care or making any purchase. See our SMS Program page for details.

7.3 Message Frequency: Message frequency varies based on your appointments and account activity.

7.4 Cost: Message and data rates may apply according to your mobile carrier plan.

7.5 How to Opt Out: You can cancel at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message. You will receive no further messages unless you opt in again. You can also turn off text messages in your portal settings. Reply START to resubscribe.

7.6 Help: Reply HELP to any message for help, or call us at (801) 871-9168.

7.7 Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

7.8 Privacy: Your mobile information is handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.